Embarking on its 80th Anniversary of being a key piece of the Nation’s fabric, Carolyn W. Colvin, Acting Commissioner of Social Security, officially released Vision 2025. The vision will serve as a “North Star” to guide Social Security and show how the agency will accomplish and deliver three key priorities: superior customer experience, exceptional employees, and an innovative organization over the next decade and beyond.
Vision 2025 reflects Social Security’s full commitment—now and in the future—to offering customers choices in how they do business with us. This commitment includes sustaining a field office structure that provides face-to-face service and is responsive to members of the public who need or prefer face-to-face service.