Every summer, our ADA Paratransit team has the privilege of partnering with RTS bus drivers in Gainesville to enhance their Disability Awareness and Sensitivity skills. Over the course of 16 weeks, we conducted 12 engaging classes, training approximately 160 drivers. Our sessions covered the history of the disability community, the challenges faced, and essential tools for better supporting riders with disabilities.

This year, we introduced a new segment focused on transportation-related sign language, which aims to improve communication with the hard-of-hearing community. We also updated drivers on the latest laws, policies, and procedures, and emphasized ways to foster inclusivity and compassion.

But the learning goes both ways. Our Paratransit specialists gathered valuable feedback from RTS drivers and riders, allowing us to continually adapt and enhance our services. It was a fantastic experience working with our dedicated drivers, and we’re grateful for their commitment to our consumers. Thank you, RTS Road Warriors, for your incredible support and dedication!